FIRST is a distinctive new service that Eurotunnel (Paris: GET) is introducing to better satisfy the demands of freight clients seeking additional time savings and personalised support on their channel crossings.
First is a subscription-based service that provides priority access to check-in lines, boarding lanes, and the Douane/SIVEP customs, plant, and animal control centres. The digitization of the client experience enables the automated recognition of truck licence plates, ensuring a seamless and streamlined journey.
The service has been evaluated for many months, and the rate of user satisfaction exceeds 95%. This new offer will enhance Le Shuttle Freight’s appeal and generate further demand.
Long-term, FIRST memberships might account for up to 10 per cent of freight transit volume.
Deborah Merrens, Chief Commercial Officer of Eurotunnel, stated: “This new business proposal is Eurotunnel Le Shuttle Freight’s response to the growing demand for speed and fluidity from our clients, and it enhances the company’s position as the market leader on the cross-Channel. The significance of this new service is already demonstrated by the success of the test phase.”
Getlink SE (Euronext Paris: GET) is the concessionaire of the Channel Tunnel infrastructure until 2086 through its subsidiary Eurotunnel and runs Freight and Passenger Shuttle services (cars and buses) between Folkestone (UK) and Calais (France) (France). Since 31 December 2020, Eurotunnel has been building the smart border to ensure that the Channel Tunnel remains the quickest, most dependable, simplest, and most eco-friendly method to cross the English Channel. More than 481 million passengers and 99 million vehicles have travelled through the Channel Tunnel since its opening in 1994. This unique land link, which accounts for 25% of commerce between the Continent and the United Kingdom, has been strengthened by the ElecLink electrical interconnector constructed in the Channel Tunnel, which helps France and the United Kingdom balance their energy demands. Europorte, Getlink’s rail freight company, complements its sustainable transportation offerings. Dedicated to “low-carbon” services that limit their influence on the environment (through its operations, the Group avoids the equivalent of 2 million tonnes of CO2 annually), Getlink places people, nature, and places at the centre of its concerns.